UX-driven ServiceNow Specialist focused on user needs
I design and optimize ServiceNow solutions, improve workflows and enhance implementations with an user-first approach.
ServiceNow Projects
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Event Workspace Automation
Automated training workflows, reducing manual tasks and improving efficiency and user experience.
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Knowledge Base Standardization
Unified knowledge base articles, implemented guidelines, and improved readability and accessibility.
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Service Portal Experience
Redesigned portal UI, optimized catalog items, enhanced mobile UX, added icons and CSS improvements.
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Mobile Recruitment Portal
Designed and prototyped the mobile recruitment portal, conducted user research and testing, and collaborated with developers for a responsive experience.