UX-driven ServiceNow Specialist focused on user needs
I design and optimize ServiceNow solutions, improve workflows and enhance implementations with an user-first approach.
ServiceNow Case Studies
Optimizing Mobile Recruitment
Designed and prototyped the mobile recruitment portal, conducted user research and testing, and collaborated with developers for a responsive experience.
Event Workspace Automation
Automated training workflows, reducing manual tasks and improving efficiency and user experience.
Service Portal Experience
Redesigned portal UI, optimized catalog items, enhanced mobile UX, added icons and CSS improvements.
Knowledge Management
Unified knowledge base articles, implemented guidelines, and improved readability and accessibility.
How I Work
1. Understand User Needs
I analyze workflows, interview stakeholders, and observe platform usage to ensure every improvement addresses real user pain points.
2. Design & Prototype
I translate user insights into intuitive designs using wireframes, mockups, and interactive prototypes, validated for feasibility with ServiceNow constraints.
3. Collaborate with Dev & Product Teams
I work closely with developers and product owners, reviewing technical feasibility and coordinating improvements to deliver ServiceNow solutions aligned with user needs.
4. Test & Refine
I conduct usability tests, gather feedback, and refine solutions before production to deliver improvements that are usable, efficient, and aligned with business goals.