Optimizing Mobile Recruitment

Project timeline : February 2024 – May 2024

Company : Hôpital du Valais

Team : 1 UX designer, 1 developer, 1 product owner

Responsabilities :

• User research (interviews, user testing, pain points analysis)
• Technical collaboration (reviews with developers, feasibility checks)
• UI/UX Design (low-fi, high-fi mockups, interactive prototypes)
• User testing (scenarios, usability testing)
• Documentation (specifications, deliverables)

Problem & Context

The goal was to increase job applications through the mobile recruitment portal by simplifying the application process. The solution had to be developed using ServiceNow technology, ensuring a responsive design that works seamlessly on both desktop and mobile devices.

Process

1. User Research

• Identifying and empathizing with the users (HR, recruiters, candidates)
• Understanding technical constraints (collaboration with developers, ServiceNow library audit)

2. UX / UI Design

• Low-fi wireframes (information architecture)
• High-fi mockups with Figma
• Technical reviews with the development team (ensuring feasibility)

3. User Testing

• Realistic scenarios to gain new insights
• Metrics analysis (task time, clicks, errors)
• Post-test interviews for qualitative feedback

Deliverables

• High-fidelity interactive prototypes ready for dev
• User testing reports
• Functional and non-functional documentation
• Assisted the development team in selecting and prioritizing features based on user feedback and business goals